ON-DEMAND WEBINAR

Owning the Patient Journey: From First Contact to Finish Line

Palak Shah

By Palak Shah

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Access this exclusive on-demand Luna Edge Webinar Course! ⚡ 

This webinar will equip PTs with practical strategies to drive the patient journey and take ownership of their patients outcomes and completion of care. Course objectives include:

  • Explain how early expectation-setting improves outcomes and patient satisfaction
  • Outline techniques to establish the PT as the trusted expert from day one
  • Contrast managing visits vs. managing the full course of care
  • Recognize actions that devalue your care and how to reinforce plan-of-care value
  • Implement a consistent, goal-driven approach to every interaction of the patient journey

Speakers: Jerry Durham, MPT and Palak Shah, PT

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About the speaker

Palak Shah

Speaker

Palak Shah. Head of Clinical Services & Co-founder at Luna

Palak Shah, PT, OCS, is the Co-Founder and Head of Clinical Services at Luna, bringing over 15 years of experience as a board-certified orthopedic specialist. Before launching Luna, she spent four years as a senior physical therapist at Stanford Hospital, treating complex musculoskeletal conditions and co-lecturing at the Stanford PT residency program. Palak’s expertise in clinical operations, technology-driven healthcare solutions, and scalable program design has been instrumental in shaping Luna’s innovative approach to in-home PT. Her leadership ensures that Luna delivers high-quality, accessible care while empowering therapists with flexible, technology-enabled career opportunities.

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