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FAQ

Luna Introduction

  • Where are Luna therapists seeing patients?

    Our therapists are available for appointments in the Bay Area: from the Peninsula to San Jose, and from San Francisco to the East Bay. We come to you to make the PT experience as convenient as possible.

  • Is there a waiting list for new patients?

    No—we want it to be easy for patients to get started with their physical therapy! We can always accommodate new patients, and most patients can have their first appointment within 48 hours of signing up. Our therapists work 6:30am-8:30pm, 7 days a week.

  • Why does delivering PT at home impact my recovery?

    Beyond being convenient, our approach is designed to help you feel comfortable during treatment, so that it’s easier to discuss and address your needs. Because our therapists don’t have the overhead of large health centers, they’re able to spend more time focused on you during your appointment. In fact, Luna therapists spend up to 4x more time with each patient than they could in a traditional clinic. You’ll get a full 45-60 minute appointment that’s 100% focused on you and your care plan. That attention leads to a more personalized experience that makes it easier for you to participate in your treatment and feel well, faster.

Appointments

  • When and where can I have my appointment?

    Appointments are available 7 days a week, from 6:30am-8:30pm. We make it hassle-free to complete your full course of care by having your Luna therapist come to you. In general, our therapists treat patients at home. In some cases, we may also be able to come to your gym or office.

  • What is your cancellation policy?

    There is no fee if you cancel or reschedule more than 24 hours in advance of your appointment. If you cancel or reschedule less than 24 hours before your appointment, we charge a $90 fee.

  • How do I prepare for the visit, and what should I wear?

    Set aside two chairs and identify a space where your therapist can set up a portable treatment table. Wear comfortable clothes that are easy to move in and that make it easy for your therapist to access any areas of injury.

Insurance

  • How do I know if my insurance will cover Luna?

    Luna accepts most insurance plans and handles the verification process for you. If your insurance plan covers your care, you’ll pay your standard co-pay. Otherwise, you can pay out of pocket at a rate of $125 per visit.

  • Do I need a referral to see a Luna therapist?

    In most cases, you will not need a doctor’s referral. Some insurance providers do require a doctor’s referral, and we’ll promptly let you know if that’s the case with your insurance.

Our Physical Therapists

  • Who are Luna’s therapists?

    Therapists practicing with Luna are experienced—they’ve been treating patients for a minimum of 3 years, but often considerably more. Each therapist completes a thorough interview process and background check. And we only work with therapists who are committed to providing high-quality care to their patients.

    Our community of therapists has expertise in a variety of specialities, including orthopedics, neurology, geriatrics, vestibular and post-operative care. Many of our therapists have worked in marquee outpatient facilities like Stanford Hospital, Kaiser Permanente, UCSF, and the Mills-Peninsula Medical Center. Others have worked at independent practices that are focused on sports medicine and physical therapy. They meet together regularly, share their knowledge, and bring a wealth of experience to Luna.

  • Can I see the same therapist every visit?

    We strive to have a single therapist work with each patient for their entire course of care. Sometimes your scheduling priorities may require adjustments, but you’ll always know who is seeing you for your appointment in advance.

We’ve got your back. Book a PT today.

Download the App

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Ready to book? Download the Luna App to manage your appointments, message the Luna Concierge and your physical therapist, and more.