Patient FAQ

Luna Introduction

Is there a waiting list for new patients?

No—we want it to be easy for patients to get started with their physical therapy! We can always accommodate new patients, and most patients can have their first at-home physical therapy appointment within 48 hours of signing up. Our therapists work 6:30 am - 8:30 pm, 7 days a week.

How does in-home physical therapy help my recovery?

Beyond being convenient, our approach is designed to help you feel comfortable during treatment so that it’s easier to discuss and address your needs. Because our therapists perform in-home physical therapy, they don’t have the overhead of large health centers and are able to spend more time focused on you during your appointment. In fact, Luna therapists spend up to 4x more time with each patient than they could in a traditional clinic. You’ll get a full 45-55 minute appointment that’s 100% focused on you and your care plan. That attention leads to a more personalized experience that makes it easier for you to participate in your treatment and feel well, faster. See our clinic comparison chart.

How are exercises prescribed to me by my Luna therapist?

Your Luna therapist will prescribe exercises in the Luna App for you to perform to aid in your recovery. Your PT is able to monitor your progress and can modify your workout plan either between visits or during your next physical therapy home visit to ensure you get better, faster.

Appointments

What is your cancellation policy?

There is no fee if you cancel or reschedule more than 24 hours in advance of your appointment. If you cancel or reschedule less than 24 hours before your appointment, we charge a $90 fee.

Insurance

How much is a physical therapy session with Luna?

Luna accepts all major insurances and Medicare - for commercial insurance, you’ll pay the exact same copay as a regular clinic visit. For Medicare patients, most plans with a secondary will pay nothing per Luna visit. To verify your insurance benefits with Luna, click here.

If you do not have insurance or choose not to use it for Luna physical therapy, the self-pay cost per visit is $125. You won’t be charged until after your visit is completed.

Does Medicare cover physical therapy at home?

Yes it does, and at no cost to you. We take all forms of insurance, including Medicare. Most patients on Medicare plans with a secondary can expect to pay nothing for each Luna appointment.

Our Physical Therapists

Who are Luna’s physical therapists?

Therapists practicing with Luna are experienced—they’ve been treating patients for a minimum of 3 years, but often considerably more. Each therapist completes a thorough interview process and background check. And we only work with therapists who are committed to providing high-quality care to their patients.

Our community of therapists has expertise in a variety of specialties, including orthopedics, neurology, geriatrics, vestibular and post-operative care. Many of our therapists have worked in marquee outpatient facilities like Stanford Hospital, Kaiser Permanente, UCLA Health, USC, and other fine institutions. Others have worked at independent practices that are focused on sports medicine and physical therapy. They meet together regularly, share their knowledge, and bring a wealth of experience to Luna.

Can I see the same physical therapist every visit?

We strive to have a single therapist work with each patient for their entire course of care. Sometimes your scheduling priorities may require adjustments, but you’ll always know who is seeing you for your appointment in advance.

Download the app

Enter your mobile number and we’ll send you a link to download the app (iOS/Android).

Ready to book? Download the Luna App to manage your appointments, message the Luna Concierge and your physical therapist, and more.