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Patient FAQ

Luna Introduction

Where are Luna therapists seeing patients?

Our therapists are available for on-demand physical therapy appointments across the United States. In all the neighborhoods we serve, we come to you to make the PT experience as convenient as possible. See our service areas.

Is there a waiting list for new patients?

No—we want it to be easy for patients to get started with their physical therapy! We can always accommodate new patients, and most patients can have their first at-home physical therapy appointment within 48 hours of signing up. Our therapists work 6:30 am - 8:30 pm, 7 days a week.

How does on-demand physical therapy help my recovery?

Beyond being convenient, our approach is designed to help you feel comfortable during treatment, so that it’s easier to discuss and address your needs. Because our therapists perform in-home physical therapy, they don’t have the overhead of large health centers and are able to spend more time focused on you during your appointment. In fact, Luna therapists spend up to 4x more time with each patient than they could in a traditional clinic. You’ll get a full 45-55 minute appointment that’s 100% focused on you and your care plan. That attention leads to a more personalized experience that makes it easier for you to participate in your treatment and feel well, faster. See our clinic comparison chart.

How are exercises prescribed to me by my Luna therapist?

Your Luna therapist will prescribe exercises in the Luna App for you to perform to aid in your recovery. Your PT is able to monitor your progress and can modify your workout plan either between visits or during your next physical therapy home visit to ensure you get better, faster.

Appointments

When and where can I have my appointment?

Appointments for private physical therapy at home are available 7 days a week, from 6:30 am - 8:30 pm. We make it hassle-free to complete your full course of care by having your Luna therapist come to you. In general, our therapists treat patients at home. See our clinic comparison chart.

What is your cancellation policy?

There is no fee if you cancel or reschedule more than 24 hours in advance of your appointment. If you cancel or reschedule less than 24 hours before your appointment, we charge a $90 fee.

How do I prepare for the visit, and what should I wear for physical therapy?

Set aside two chairs and identify a space where your therapist can set up a portable treatment table. Wear comfortable clothes that are easy to move in and that make it easy for your therapist to access any areas of injury.

Insurance

Is physical therapy covered by insurance?

Luna accepts many insurance plans and we handle the benefits verification process for you. With Luna, you always pay the same exact co-pay your insurance plan has for visiting a PT clinic. We accept all major insurances and Medicare. Instantly verify your benefits online or by phone - you’re likely covered!

Do I need a prescription (referral) to see a Luna physical therapist?

In most cases, you will not need a referral for physical therapy. Some insurance providers do require a doctor’s referral, and we’ll promptly let you know if that’s the case with your insurance. Read more about prescriptions.

How much is a physical therapy session with Luna?

Luna accepts all major insurances and Medicare - for commercial insurance, you’ll pay the exact same copay as a regular clinic visit. For Medicare patients, most plans with a secondary will pay nothing per Luna visit. To verify your insurance benefits with Luna, click here.

If you do not have insurance or choose not to use it for Luna physical therapy, the self-pay cost per visit is $125. You won’t be charged until after your visit is completed.

Does medicare cover physical therapy at home?

Yes it does, and at no cost to you. We take all forms of insurance, including Medicare. Most patients on Medicare plans with a secondary can expect to pay nothing for each Luna appointment.

Our Physical Therapists

Who are Luna’s physical therapists?

Therapists practicing with Luna are experienced—they’ve been treating patients for a minimum of 3 years, but often considerably more. Each therapist completes a thorough interview process and background check. And we only work with therapists who are committed to providing high-quality care to their patients.

Our community of therapists has expertise in a variety of specialties, including orthopedics, neurology, geriatrics, vestibular and post-operative care. Many of our therapists have worked in marquee outpatient facilities like Stanford Hospital, Kaiser Permanente, UCLA Health, USC, and other fine institutions. Others have worked at independent practices that are focused on sports medicine and physical therapy. They meet together regularly, share their knowledge, and bring a wealth of experience to Luna.

What conditions do Luna physical therapists treat?

Luna offers services for a wide variety of PT conditions, including specialists that can address your care needs. For a full list of conditions we treat, click here.

Can I see the same physical therapist every visit?

We strive to have a single therapist work with each patient for their entire course of care. Sometimes your scheduling priorities may require adjustments, but you’ll always know who is seeing you for your appointment in advance.

We’ve got your back. Book a PT today.

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