Where are Luna therapists providing treatment?
Our therapists see patients in the Bay Area, from the Peninsula to San Jose, and from San Francisco to the East Bay.
Is there a waiting list for new patients?
No—we maintain a schedule that can always accommodate new patients. Our practice is designed to make care more accessible. Most patients can have their first appointment within 48 hours of signing up. Our therapists work 6:30am-8:30pm, 7 days a week.
Are Luna therapists experienced?
Therapists practicing with Luna have been treating patients for 3+ years, often considerably more. Each therapist completes a thorough interview process, a background check, and engages with our team on their goals and their commitment to providing high-quality care. Our community of therapists has expertise in a variety of specialities, including orthopedics, neurology, geriatrics, vestibular and post-operative care. Many of our therapists have worked in marquee outpatient facilities like Stanford Hospital, Kaiser Permanente, UCSF, and the Mills-Peninsula Medical Center. Others have worked at independent practices that are focused on sports medicine and physical therapy.
Do patients always see the same therapist?
Most of the time, yes. While a patient’s scheduling priorities may require adjustments, we strive to have a single therapist work with each patient for their entire course of care.
Are Luna visits covered by insurance?
Luna accepts most insurance plans and handles the benefits verification process for your patients. Patients either pay their standard co-pay or pay out of pocket at a rate of $125 per visit.
How can I submit a prescription for my patient?
Submit a prescription for your patient through this page, via our hand delivered prescription pads, or through your EMR. If your patient reaches out to us directly, we will communicate back with your office.
How can I monitor my patient’s progress?
We’ll provide regular progress reports at your request. We are also in the process of building a secure Physician Portal for frictionless communication of patient progress with our physician community.
Why does delivering PT at home increase patient recovery?
Beyond being convenient, our approach helps patients feel comfortable during their treatment. Being in a familiar, relaxed setting makes it easier for patients to discuss their needs and their plans for getting better. And because our therapists don’t have the burdensome overhead of large health centers, they spend up to 4x more time with each patient than they can in a traditional clinic. Each patient gets a full 45-60 minute appointment that’s 100% focused on their course of care. That 1:1 level of attention leads to a more personalized patient experience, higher patient participation, and ultimately, a better outcome.