Trust is key in patient-physician relationships, including referrals. That’s why 500+ doctors choose Luna for in-home, personalized PT. With better access and adherence, Luna makes referrals seamless and improves patient outcomes.
Successful patient-physician relationships are built on trust. In fact, this important quality has been linked to better health outcomes. That trust extends to outside referrals—patients expect the same quality care from a specialist as they receive from their primary care doctor.
Thus, physicians need a referral network of other providers who are as committed to patient care as they are. For physical therapy, the answer is Luna. More than 500 different physicians actively refer their patients to Luna’s on-demand physical therapy service across the Bay Area, Los Angeles, and Orange County.
To better understand why physicians trust Luna, we conducted a survey. The results speak for themselves:
“Luna is the future of physical therapy,” says Dr. Earl Brien, co-director of orthopedic oncology at Cedars-Sinai. “Convenience and access are just the beginning of what Luna offers. Because of their attention to extraordinary care, clinical outcomes and patient satisfaction are at the heart of Luna’s benefits.”
Busy physicians recommend Luna because they don’t have to remember which clinics are in a patient’s area, and Luna’s large supply of highly qualified PTs means that patients receive care starting within 48 hours. With a clinic, the average waitlist is 26 days (national average).
Half of all patients with PT referrals never make their first visit, and 70% of those who do never finish their entire course of care. With extended hours and seven-days-a-week availability, Luna’s on-demand physical therapy makes it convenient for patients to make and keep all their appointments. Just as importantly, patients receive 45 to 55 minutes of personalized care from their PT versus just 15 to 20 minutes in a clinic (before typically being handed off to an aide).
“Home is the most comfortable location for me,” says one Luna patient. “I don’t have to worry about getting to the clinic, especially when I’m in pain. The service has been fantastic and now my daughter and husband also use Luna. It’s absolutely perfect.”
Luna’s on-demand PT means convenient outpatient therapy for your patients. We accept all PPOs and Medicare, and your patients can easily book appointments online or over the phone. Learn more about Luna, or submit a referral for your patient today!
Head of Operations, Co-Founder of Luna
Lily Beltran is the Head of Operations and Co-Founder of Luna, where she has been instrumental in transforming the delivery of outpatient physical therapy by bringing high-quality, in-home care to patients. With extensive experience in healthcare operations, performance improvement, and regulatory compliance, she has successfully led initiatives to optimize patient care, streamline credentialing, and enhance therapist success. Passionate about creating high-value healthcare solutions, Lily combines her expertise in business strategy and clinical performance to drive Luna’s mission of making physical therapy more accessible, convenient, and effective.
Physical therapy, delivered.
Luna is the leading provider of in-home physical therapy, delivering exceptional care to thousands of patients across the country. With more than 1.2 million visits completed and 85,000+ patients served, Luna brings high-quality, outpatient-level care directly to the home. The platform is trusted by over 20,000 referring physicians and a nationwide network of 3,000+ physical therapists.
Luna maintains a Net Promoter Score (NPS) of 88 and a 99.7% patient satisfaction rate, reflecting its commitment to clinical excellence and personalized care. Luna has also earned CMS MIPS recognition for outstanding quality performance three years in a row, demonstrating measurable outcomes that meet and exceed national benchmarks.
Recognized as the #1 startup in musculoskeletal care by Forbes and one of Fast Company’s Most Innovative Companies in Healthcare, Luna partners with leading organizations including Duke Health, AARP, and Providence. By combining technology, clinical expertise, and a people-first model, Luna is redefining how care is delivered.
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Read moreLuna earned a 93.95/100 MIPS score for 2023, marking its third consecutive year of top-tier Medicare recognition. With 58% of patients achieving statistically significant improvement, Luna continues to lead in high-quality, in-home physical therapy.
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